Running an online business is getting more competitive due to the prevailing trends of eCommerce that is highly focusing on the improvement of user experience. The online buyers want to grab most of the information about their favorite products at the comfort of sitting in their home or office.
In addition to the comfort they always seek an eCommerce site, they are also concerned with the reliability and credibility of an online store, which is judged by customer involvements through comments, reviews, likes and shares, and ratings.
They are reluctant in placing orders if an eStore does not display testimonials in spite of doing business for months. Collecting and displaying customer reviews is among the primary trust factors that present you a responsible merchant and an admirer of self-accountability.
With reviews and rankings, the customers become your loyal ambassadors by promoting the products and services in a realistic manner. They are overwhelmed to express their thoughts in comments or rate the service against their expectations.
Most of the eCommerce platforms are not backed with such a functionality that’s why you need to install additional plugins or extensions for enhancing customer interactions. We are going to reveal some of the interesting platforms that can help you collect reviews and publish them on your store.
Product Reviews extension for Magento platform enables you to collect customer feedback and encourage them to rate store items as per their findings. Magento review and ratings are averaged on the product page by aggregating the individual ratings submitted by the selection of stars. The most liked reviews are also displayed along with social sharing buttons to encourage customers in letting their family and friends know about the feedback.
What can you do with Magento Reviews Extension?
- Making the products and your company more credible
- Engage customers in expressing themselves on your website
- Monitor reviews and utilize them for improving customer experience
- Expedite sales by display review for first-time visitors
- Advance your search engine rankings with unique and realistic content
You can keep on exploring the useful features and display testimonials in a more compelling and readable manner for the targeted users.
Pricing: $89.99 one-time cost with Free 6 months support (No Monthly Fee)
Grade.us is also among the useful review management tools, whereas it lacks the functionality of allowing customers to rate eCommerce products and services. It helps merchants to collect reviews from satisfied clients. You can encourage customers to leave a review a product or service on social media pages that are associated with your company.
It can automate the process of collecting reviews by sending emails to new buyers and guides them about the process of submitting a testimonial. It is fair enough for saving valuable time for a merchant, but the consumer could hardly respond to a review request that is automatically generated and does not represent a genuine person on your behalf.
The mechanism for dealing with unhappy customers is worth mentioning about this module as it tries to resolve the issue before they submit a negative feedback.
Pricing: Trial is free whereas Premium pricing starts with $70/month
Power reviews express is an impressive platform that best suit the needs of a small business. Merchants, who start with a mini local market and believe in slow but continuous growth, can benefit from this application. Though there are custom plans for large enterprises, but retailers and small brands can smoothly incorporate the module into their online shop for collecting and showing reviews.
The application can smoothly work on most of the eCommerce platforms; specifically the Zoovy, Miva, 3dcart, and Shopify. You can audit the features in a free trial version.
Pricing: Standard version costs $399 a month and goes up for enterprises
GetFiverStars is an amazing platform to showcase customer reviews on your website. It allows you to notice what your customers are saying about your company, the products, and services.
This platform removes the hassle of manually contacting your happy customers and requesting them for reviews. Get it install on your business website and it will automate the entire process of collecting reviews and compelling customers to submit testimonials on different review sites that are associated with your business.
You can write a custom email and add a list of customers to allow this application in easily reaching out the happy clients, requesting them for a feedback and guiding them through the process. It also keeps you informed about negative reviews through email alerts, so that you can pursue the client and resolve the query before it’s too late.
Pricing: Charges are $29.95 for a location. Packages for the agency can be viewed in detail.
Reziew is backed with cloud technology that initiates a smooth mechanism for merchants to collect buyers’ reviews and utilize them for increasing traffic. You can have the tool regardless of the scope and scale of your business as this platform can easily be incorporated into a small as well large size businesses.
The comments posted by speakers of different languages can easily be understood by respective communities. You can continue targeting multicultural communities within your country or across the borders with this supreme review and rating module.
Pricing: You can opt for a premium plan with $115 per month
Re-Vu is developed exclusively for WordPress users to help them capture feedback and comments from customers that can serve as precedents for the potential buyers. This plugin aims to increase traffic to your business website and elevate conversion rate to let you reap maximum benefits.z
Furthermore, the reviews can be shared on social platforms to reach more potential customers and drive them to your store.
Pricing: The fully functional app is available for $9.95 a month
Gigya is primarily a digital marketing platform with an additional aspect of capturing testimonials and ratings from your esteemed clients. It proves to be a remarkable addition to the plugin library of WordPress users, who want to acknowledge their customers with a space to share their views and opinions about the products or service they have consumed.
This platform authenticates the ratings and reviews by affirming customers’ identity through social networking profile. Service providers are more likely to go with this tool as it enhances the functionality of their WordPress website rather than moving to a more complicated software.
Pricing is confidential and only disclosed to Gigya customers
Reviews and ratings give you a consistent boost in revenues as it turns your store into a trustworthy shopping place. You can select any of the above-discussed plugins that suit your business-specific needs, the eCommerce platform your have adopted and provides maximum support for the admin.